Featured case study
PHMG × SaaSed
How PHMG eliminated a proposed renewal uplift and rebuilt a fair, future-proof Salesforce contract.
The challenge
Years of platform drift, governance gaps, and a proposed renewal uplift that no longer reflected actual usage or business value.
The approach
An independent commercial review backed by £1B+ in analysed renewal benchmarks — discovery, market positioning, and direct negotiation with Salesforce.
"SaaSed helped bring structure and clarity to a renewal that had grown increasingly complex. The process was disciplined, data-driven, and delivered a stronger long-term commercial position than we expected."
The outcome
19%
Total cost reduction while growing 18% in sales capacity
Removed
Legacy add-ons and unused licenses stripped out
Expanded
Sales & Service Cloud capacity on fair terms
Lower baseline
Materially reduced long-term cost foundation
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